Faq

Order & Payment

How can I place an order?
Simply browse our selection of Keyboards, Mice, and Headphones, add your desired items to the cart, and proceed to checkout. You will be guided through the payment and shipping steps.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed.

Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes, please email us at [email protected] as soon as possible. We will do our best to accommodate your request.

Shipping & Delivery

What are your shipping options?
We offer standard and expedited shipping. Delivery times vary based on your location and selected method. You will receive a tracking number once your order ships.

Do you ship internationally?
Yes, we ship to most countries. International shipping rates and times are calculated at checkout. Customs duties or taxes may apply and are the responsibility of the buyer.

What if my package is lost or damaged?
If your package is lost in transit or arrives damaged, please contact us at [email protected] with your order number. We will assist you in filing a claim or arranging a replacement.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Please email [email protected] to initiate a return. Refunds are processed within 5-7 business days after we receive the item.

Are there any items that cannot be returned?
For hygiene reasons, opened headphones or ear pads cannot be returned unless defective. Keyboards and mice must be in resalable condition.

How do I return a defective product?
If you receive a faulty item, please contact us at [email protected] with your order number and a description of the issue. We will provide a prepaid return label and arrange a replacement or full refund.

Product & Warranty

Are your products genuine?
Yes, all Keyboards, Mice, and Headphones sold on TapirBeacon are 100% authentic and sourced directly from manufacturers or authorized distributors.

What warranty do you offer?
Most products come with a manufacturer’s warranty. Specific warranty terms are listed on each product page. For warranty claims, please email [email protected].

How can I find product specifications?
Detailed specifications, including dimensions, connectivity, and compatibility, are available on each product page. If you need further assistance, feel free to ask via email.

Contact & Support

How do I contact customer support?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?
TapirBeacon operates exclusively online. We do not have a physical retail location.