Refund policy

At TapirBeacon, we strive to ensure your satisfaction with every purchase of Keyboards, Mice, and Headphones. If you are not completely satisfied, our refund policy is designed to be straightforward and fair.

Eligibility for Refunds

You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Please note that software, downloadable products, and clearance items are non-refundable.

How to Initiate a Refund

To start the refund process, please email us at [email protected] with your order number and a brief description of the issue. Our team will review your request and provide instructions for returning the item. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including any shipping charges, after verifying the issue. Please include photos of the damage or defect in your email to expedite the process.

Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a refund for the original purchase and place a new order. This ensures accurate inventory management and faster processing.

Non-Returnable Items

Certain items are not eligible for return, including opened software, personalized products, and items marked as final sale. For any questions about specific products, please email [email protected] before making a purchase.

Contact Us

If you have any questions about this refund policy, please reach out to our support team at [email protected]. We are here to help and will respond within 24 hours.